What Happens When I Place a Hold? The Choice Is Yours!

Now that our library is open for Grab & Go Service, we want to make it convenient for you to pick up the items you place on hold.

Beginning August 3, you’ll have a choice between in-library pickup or a scheduled curbside pickup.

Here’s how it works:

  1. Place your item on hold (see options at end)
  2. Receive an email or phone call when your item is available.
  3. Choose the pickup option that works best for you:
    1. Call to schedule a curbside pickup, OR
    2. Come into the library during Grab & Go Service hours, find your item on the Holds shelf and use the self-checkout station.

Placing holds and scheduling a curbside pickup are currently available to Warrenville Public Library members. Reciprocal borrowers are welcome to visit the library and borrow materials during Grab & Go Service hours.

How do I know when my item is ready for pickup?                                                     

When your item is ready for pickup, we will contact you by your preferred notification method on your library account; you will either receive an email notification or a phone call/voice message. At this point, if you would like to pick up your item through our Curbside Service option, you will need to call our Member Services Desk to schedule a pick up time: 630/393-1171 x100.

How do I pick up my item IN the library?                                                                

After you receive notification that your item is ready for pick up, visit the library during our Grab & Go hours. Enter at the Stafford Place entrance. Your item will be on our Holds shelf next to our Member Services Desk. Please maintain a 6 foot distance from others. Look for your last name, first initial. Touch and take only your item. Finally, check out your item at a self-checkout station near the Member Services or Youth Services Desk.

Note: If you choose our Curbside Service option for pickup, your item will not be available on the Holds shelf.

How long do I have to pick up my hold?                                                                 

Your requested item will be on our Holds shelf for 7 days. After 7 days, your hold will be released back into our collection for other members to check out.

I prefer curbside pickup. What should I do?                                                        

When you receive your hold notification, call our Member Services Desk to schedule a curbside pickup at 630/393-1171 x100.

Not sure if you are signed up for email or phone notices?                                        

Call or email our Member Services Desk to confirm and update your contact information: 630/393-1171 x100 or memberservices@warrenville.com

How can I request items/place an item on hold?

  • Place your items on hold through the library’s catalog. You will need your library card number and PIN (mmdd, 4-digit month and day of your birthdate).
  • Call the library at 630/393-1171 x121 to speak to a staff member to put items on hold for you. If someone is unavailable to take your call, leave a voicemail message and we will respond as soon as we can.
  • Email adultservices@warrenville.com or youthservices@warrenville.com to request specific items. Include your first and last name and the last 4 digits of your library card number. You will receive a response about the status of your request or if we have any questions.
  • Complete a Discover Your Next Read form and we will make selections for you. You will receive an email response that includes our recommended selections and further instructions for you.

The following items are not currently available for check out because they require more in-depth cleaning than we can safely perform at this time:

  • Science kits
  • Discovery packs
  • Board books
  • Puzzles
  • Some mobile devices: green screen, photo lights, photo tent/light box, projection screen and in-library use laptops

To request magazine issues, call the Adult Services Desk 630/393-1171 x121.

Hours as of July 27, 2020:

Grab & Go at the Warrenville Public Library District

Updated 8/4/20 with “Pick up items placed on hold’ added to Available Services and Tómalo y Llévatelo, debajo.

Updated 7/28/20 with reciprocal borrower Q&A at end.

It’s time to come back to the Library! Things will look and feel a little different as we welcome back our community. Please review this information carefully so you know what to expect when you visit us. Before you visit, be sure your library card is in good standing by visiting My Account, emailing Member Services or calling 630/393-1171 x100.

As of July 27, our building will open to the public with limited hours for Grab & Go service.

Grab & Go Library Hours

Vulnerable Population All Visitors
Monday 10 am–11 am 11 am–2 pm
Tuesday 2 pm–3 pm   3 pm–6 pm
Wednesday 10 am–11 am 11 am–2 pm
Thursday 2 pm–3 pm   3 pm–6 pm
Friday 10 am–11 am 11 am–2 pm
Saturday 10 am–11 am 11 am–2 pm

New requirements for in-library visits:

  • Do not enter if you are experiencing any COVID-19 symptoms or are sick
  • Wear a face covering at all times
  • Maintain social distancing (stand 6’+ apart)
  • Enter the building only at Stafford Place entrance (the lower level entrance will continue to be used for Curbside Service pick up and returns)
  • Limit visits to one hour per day (including computer use)
  • Use hand sanitizer frequently
  • Use self-checkout stations
  • Make reservation for computer use (details below)
  • Capacity limits for visitors and staff
  • No food or drink allowed
  • Restrooms for library users only

Available Services

  • Browsing and check out: books, audiobooks, DVDs, CDs and magazines
  • Pick up items placed on hold
  • Member Services Desk:
    • Library card registration, renewal and replacement
    • Check out mobile devices
    • Account payments accepted—prefer credit/debit card or check
    • Earbuds and flash drives available for sale
  • Reference and readers advisory at Youth and Adult Services Desks
  • Computer use—reservation required (details below)
  • Fax machine, scanner and copier (details below)
  • Wireless printing
  • Catalog computers in 3 locations to search for and place holds on library materials
  • Self-checkout stations in 2 locations
  • Read & Return paperbacks (now located in Adult Services near magazines)
  • Return items in building
  • Curbside Service for pick up and returns will continue while demand lasts

Unavailable Services and Features

  • Discovery Room
  • iPads in Youth Services
  • Teen Lounge
  • Study Rooms
  • Meeting Room
  • Quiet Room
  • In-person events
  • In-person Book a Librarian assistance (Email adultservices@warrenville.com or call 630/393-1171 x121 to discuss remote help options.)
  • Water fountains and water bottle refill stations
  • Vending machines
  • VHS conversion to DVD conversion
  • In-library laptops
  • Interlibrary Loans
  • Furniture and seating
  • Museum Adventure Passes

Unavailable Collections

  • Science kits
  • Discovery packs
  • Board books
  • Puzzles
  • Some mobile devices (green screen, photo lights, photo tent/light box, laptops)
  • Newspapers

Computer Use and Fax/Scan/Copy

WPLD cardholders may place a reservation by calling 630/393-1171 x121. Drop-in sessions, if available, may be requested at the Youth and Adult Services Desks.

Computer use is limited to one 45-minute session per day. No extensions. Computer use counts toward an individual’s daily hour-long visit.

Printing and copying costs $0.10 per page for black and white and $0.25 per page for color. We are unable to make change; please bring change and small bills suitable to the cost of your print/copy job.

The fax/scan/copy station is available on a first come, first served, drop-in basis.

What is the Library doing to keep visitors and staff safe?

The health and safety of our visitors and staff are of the utmost importance. The Library is following guidelines and best practices from the Centers for Disease Control, Illinois Department of Public Health and DuPage County Health Department.

  • Limited staff are working in the building at the same time.
  • Staff report to work only if they are healthy.
  • PPE and training on proper distancing and material handling has been provided to all staff.
  • Facial coverings are required for staff and visitors.
  • Plexiglass barriers have been installed at service desks and public use computers.
  • Hand sanitizer has been placed in several locations with reminders to use frequently.
  • The keyboards and mice on public use computers will be removed and replaced after each use; these items will be cleaned for later use.
  • Workspaces are regularly cleaned.
  • High touch areas will be cleaned more frequently.
  • Furniture and seating have been removed.
  • All returned items are quarantined for at least 3 days before they are checked in.
  • All books, DVDs, CDs, audiobooks and magazines that visitors take from shelves but decide not to check out will be quarantined for 3 days.

What if I can’t wear a mask?

According to a recently adopted Library Use Policy, all visitors, except children under 2 years old, who enter the building must wear a face covering, including during vulnerable population hours. WPLD members who are unable to wear a mask are encouraged to use our Curbside Service option to pick up materials.

Will the Library still offer Curbside Service once you reopen?

Yes! Curbside Service will still be available for pickup and returns while demand warrants at our lower level entrance during designated hours. Now that our building is open for Grab & Go Service, you can also come into the library to pick up the items you place on hold. See details at: What Happens When I Place a Hold?

How can I return my books and other materials? Are the book drops open?

Our permanent book drops near our lower level entrance remain closed. You can return materials inside the building during Grab & Go hours or outside in our Returns bin during curbside service hours.

How can I use the Library if I don’t feel comfortable coming in yet?

Use our contactless curbside service to pick up and return library materials. Many of the library’s services are available digitally!

  • Get eBooks, magazines, movies, music and audiobooks digitally at our eMedia page—all you need is your WPLD library card and PIN.
  • Online databases are filled with professional development and learning tools to help you work from home, find a new hobby or hone a new skill. To locate these databases, click on the Reference tab at warrenville.com.
  • Email a librarian! If you have a reference question, need help using our eMedia collection or want a book recommendation, email adultservices@warrenville.com or youthservices@warrenville.com. You can also call us at 630/393-1171 x121.
  • Fill out a Discover Your Next Read form to get a list of personalized book recommendations.
  • Virtual events, either prerecorded or live via Zoom, are available to the public. For details, view our Events Calendar and Programs on Demand.
  • Sign up for eNews to learn about the latest virtual services and events.

How can I connect with you?

  • Email us at adultservices@warrenville.com or youthservices@warrenville.com and a staff member will respond as soon as possible.
  • Call us at 630/393-1171 x121 during Grab & Go hours or leave a voicemail after hours and a staff member will respond as soon as possible.
  • Look for us when you visit. Staff will be wearing yellow safety vests so they are easy to find when you need assistance.

I do not live in Warrenville but have a reciprocal account at WPLD. Can I participate in Grab & Go service at WPLD?

  • Yes! If you don’t live within Warrenville Public Library District but have a registered card at your home library, you can use that card to check out materials and utilize our public computers. If you don’t have a reciprocal account or your library card is expired, please visit or call our Member Services Desk at 630/393-1171 x100. You must show a photo ID and your home library card.

Tómalo y Llévatelo

¡Es hora de regresar a la Biblioteca! Las cosas se verán y se sentirán un poco diferentes para nuestra comunidad durante esta bienvenida. Lea a fondo la siguiente información para saber qué esperar durante su visita. Antes de visitarnos, asegúrese de que su tarjeta de la biblioteca esté vigente. Para revisar el estatus de su tarjeta visite Mi cuenta, envíe un correo electrónico a Servicios a los Miembros o llámenos al 630 / 393-1171 x100.
Comenzando el 27 de julio, nuestro edificio estará abierto al público con un horario limitado para el Servicio de Tómalo y Llévatelo.

Nuevos requisitos para su visita a la biblioteca:
• No entre si presenta algún síntoma de COVID-19 o si se siente enfermo
• Use una máscara/cubrebocas en todo momento
• Mantenga el distanciamiento social (6+ pies de distancia)
• Solo use la entrada en Stafford Place (la entrada del nivel inferior seguirá utilizándose para el Servicio en la Acera para recoger y devolver artículos)
• Limite su visita a una hora por día (esto incluye el uso de computadoras públicas)
• Use desinfectante de manos con frecuencia
• Utilice las estaciones de autopago
• Haga una reservación para usar la computadora por adelante (detalles a continuación)
• Tendremos límites de capacidad para visitantes y personal
• No se permitirá comida ni bebidas
• Baños públicos estarán disponibles solo para usuarios de la biblioteca

Servicios disponibles
• Navegación y préstamo de colecciones de libros, audiolibros, DVD, CD y revistas.
• Recoger los artículos colocados en espera
• Escritorio de Servicios a los Miembros:
o Registro, renovación y reemplazo de su tarjeta de la biblioteca.
o Préstamo de dispositivos móviles
o Se aceptan pagos de cuenta: preferimos pagos con tarjeta de crédito/débito o cheque
o Audífonos y unidades flash disponibles para la venta
• Recomendación de referencias y lectura en los Escritorios de Servicios para Niños y Adultos
• Uso de computadoras públicas: se requiere reservación por adelante (detalles a continuación)
• Uso de la fax, escáner y copiadora (detalles a continuación)
• Impresión inalámbrica
• Computadoras designadas en 3 ubicaciones para buscar y reservar artículos de la biblioteca
• Estaciones de autopago en 2 ubicaciones
• Colección Lee y Devuelve de libros de tapa blanda (ahora se encuentra en el Departamento de Adultos cerca de las revistas)
• Devolución de artículos adentro del edificio
• El Servicio en la Acera para recoger y devolver artículos continuará mientras dure la demanda

Servicios y funciones no disponibles
• Sala de Descubrimiento
• iPads en el Departamento de Niños
• Salón de Jóvenes
• Salas de Estudio
• Sala de Reuniones
• Sala de Estudio en Silencio
• Eventos en persona
• Asistencia en persona del Servicio Reserva un Bibliotecario (envíe un correo electrónico a adultservices@warrenville.com o llame al 630/393-1171 x121 para explorar opciones de ayuda remota).
• Fuentes de agua y estaciones para llenar botellas de agua
• Máquinas dispensadoras
• Convertidor de VHS a DVD
• Computadoras portátiles para uso dentro de la biblioteca
• Préstamos interbibliotecarios
• Sillones y asientos
• Pases de Aventura en Museos

Colecciones no disponibles
• Kits de Ciencia
• Mochilas de Descubrimiento
• Libros para bebés con páginas de cartón
• Rompecabezas
• Algunos dispositivos móviles (pantalla verde, luces de fotografía, carpa de fotografía/caja de luz, computadoras portátiles)
• Periódicos

Uso de la computadora y fax/escáner/copiadora
Los usuarios con tarjetas WPLD pueden hacer una reservación para usar una computadora pública llamando al 630/393-1171 x121. Las sesiones sin cita previa, si están disponibles, se pueden solicitar en los Escritores de Servicios para Niños y Adultos.
El uso de las computadoras está limitado a una sesión de 45 minutos por día. Sin extensiones. Recuerde que el uso de las computadoras cuenta hacia el límite de su visita: una hora diariamente por persona.
El costo para imprimir y sacar copias es de $0.10 por página en blanco y negro y $0.25 por página en color. No podemos darle cambio; traiga suficiente cambio para poder imprimir/sacar copias.
La estación de fax/escáner/copiadora está disponible por orden de llegada.

¿Qué está haciendo la Biblioteca para mantener seguros a los visitantes y al personal?
La salud y la seguridad de nuestros visitantes y personal son de suma importancia. La Biblioteca sigue las recomendaciones de pautas y las mejores prácticas por los Centros para el Control y la Prevención de Enfermedades (CDC), el Departamento de Salud Pública de Illinois y el Departamento de Salud del Condado de DuPage.
• Un personal limitado está trabajando en el edificio al mismo tiempo.
• El personal se reporta al trabajo solo si está sano.
• Se ha brindado EPP al igual que instrucción sobre distanciamiento adecuado y manejo de materiales a todo el personal.
• Las máscaras/cubrebocas para el personal y los visitantes son requeridas a todo momento.
• Se han instalado barreras de plexiglás en los Escritorios de Servicio y las computadoras públicas.
• Hemos colocado desinfectante para manos en varios lugares con recordatorios para usar con frecuencia.
• Los teclados y ratones de las computadoras públicas serán reemplazados después de cada uso; estos artículos se limpiarán para su uso futuro.
• Los espacios de trabajo se limpian regularmente.
• Las áreas de alto contacto se limpiarán con mayor frecuencia.
• Se han eliminado los sillones y los asientos.
• Todos los artículos devueltos se ponen bajo cuarentena durante al menos 3 días antes de procesarlos.
• Todos los libros, DVD, CD, audiolibros y revistas que los visitantes retiren de los estantes, pero luego deciden no sacarlos bajo préstamo se pondrán bajo una cuarentena de 3 días.

¿Qué pasa si no puedo usar una máscara?
De acuerdo con una nueva Política de Uso de la Biblioteca recientemente adoptada, todos los visitantes, excepto los niños menores de 2 años, que entren al edificio deben portar una máscara/cubrebocas, incluso durante el horario para personas vulnerables. Le recomendamos nuestra opción del Servicio en la Acera para recoger sus artículos a los miembros de WPLD que no pueden usar una máscara/cubrebocas.

¿La Biblioteca seguirá ofreciendo el Servicio en la Acera una vez que vuelva a abrir?
¡Si! El Servicio en la Acera en nuestra entrada de nivel inferior seguirá estando disponible para recoger y devolver artículos durante las horas designadas mientras que la demanda continúe.

¿Cómo puedo devolver mis libros y otros artículos? ¿Los buzones de devolución están abiertos?
Los buzones de devolución de libros permanentes cerca de nuestra entrada en el nivel inferior permanecen cerrados. Puede devolver sus artículos dentro del edificio durante el horario de Tómalo y Llévatelo o afuera en nuestro contenedor de devoluciones durante el horario de Servicio en la Acera.

¿Cómo puedo usar la Biblioteca si todavía no me siento cómodo en visitar el edificio?
Use nuestro Servicio en la Acera sin contacto para recoger y devolver sus artículos de la biblioteca. ¡Muchos de los servicios de la biblioteca están disponibles digitalmente!
• Obtenga libros electrónicos, revistas, películas, música y audiolibros digitalmente en nuestra página de medios electrónicos; todo lo que necesita es su tarjeta de la biblioteca WPLD y su número PIN.
• Las bases de datos en línea están llenas de herramientas de desarrollo profesional y aprendizaje para ayudarlo a trabajar desde casa, encontrar un nuevo pasatiempo o perfeccionar una nueva habilidad. Para localizar estas bases de datos, haga clic sobre “Reference” en nuestro sitio web warrenville.com.
• ¡Envíe un correo electrónico a un bibliotecario! Si tiene una pregunta de referencia, necesita ayuda para navegar nuestra colección de medios electrónicos o desea obtener una recomendación para su próximo libro, envíe un correo electrónico a adultservices@warrenville.com o youthservices@warrenville.com. También puede llamarnos al 630/393-1171 x121.
• Complete un formulario Descubra Su Próximo Libro para obtener una lista de recomendaciones de libros personalizados.
• Los eventos virtuales, ya sean pregrabados o en vivo a través de Zoom, están disponibles al público. Para más detalles, vea nuestro Calendario de Eventos y Programas al Instante.
• Regístrese para eNews y reciba noticias sobre nuevos servicios y eventos virtuales.

¿Cómo me puedo contactarme con ustedes?
• Envíenos un correo electrónico a adultservices@warrenville.com o youthservices@warrenville.com y un miembro del personal responderá lo más antes posible.
• Llámenos al 630/393-1171 x121 durante el horario de Tómalo y Llévatelo o deje un correo de voz fuera de nuestro horario y un miembro del personal le regresara su llamada lo más pronto posible.
• Solicítenos durante su próxima visita. El personal portara chalecos de seguridad amarillos para que sean fáciles de encontrar cuando necesite ayuda.

 

Library Board of Trustees Regular Meeting

The Library Board’s next regularly scheduled meeting is Wednesday, July 15, 2020 at 7 pm. The agenda and information packet are available online. This meeting will be held at the Library. Those who wish to attend should use the Library’s Stafford Place entrance to gain access to the meeting. All who attend the meeting must wear a face covering. Because of social distancing, public seating will be limited. Members of the public may be asked to view the meeting from an alternate location in the library. The meeting will also be broadcast live on Zoom. The public is invited to listen to the meeting by calling 312/626-6799 or using the Zoom app to connect to the meeting. The Zoom Meeting ID is 836 1694 6912. The direct Zoom link is: https://us02web.zoom.us/j/83616946912. The meeting will be recorded and uploaded to the library’s YouTube page. Instructions for submitting public comment are included on the agenda.

 

Books on App

Thanks to Goodreads, our Books on App monthly book discussion is the next best thing to meeting at the local tap house to share thoughts on the pick of the month.

Goodreads is a free social media site that allows readers to connect with each other and share book recommendations, ratings and reviews. Each month we will select a book to read and post discussion questions related to the book on Goodreads.

The discussions are open until the end of each month, so you can read the book and contribute to the discussion on your own time. Books are available digitally through Hoopla or OverDrive/Libby with your WPLD library card. Non-members can participate but will need to secure the book through other sources.

All you need to participate in the conversation is a Goodreads account. Once you have created a Goodreads account, search for “WPLD Books on App” or simply follow this link to join: WPLD Books on App. 

Our book for July is Coraline by Neil Gaiman. Get more information about Books on App in our Events Calendar. Find Coraline in our catalog.

Make Books on App a part of your summer reading adventure—in July and August you can add these titles to your reading logs and participate in our Read for a Cause summer reading event.

August’s Books on App selection is Mr. Splitfoot by Samantha Hunt.

We hope to see you in Goodreads!

Say Hello to a Fine Free Warrenville Library

On July 1, 2020, say goodbye to Extended Use Fees. Say hello to a Fine Free Warrenville Public Library. The Library will stop charging extended use fees for overdue items. We will clear all prior extended use fees from borrower accounts.

Fine free does not mean no responsibility. Our collection belongs to the entire community. We expect our members to respect this shared community resource by returning materials in a timely manner.

Why fine free?
Becoming a fine free library was identified as a strategic objective in 2019. Here are a few reasons why we are saying goodbye to fines:

  • Library fines can create barriers to library use, preventing access to our resources for individuals who need them most.
  • Studies have shown overdue fines have little impact on when library materials are returned.
  • Increased use of eBooks and other electronic resources means fines are no longer a sustainable source of library income.

Are there still due dates?
Yes. Items will still have due dates and you can renew items up to 2 times unless the item is requested by another member. To confirm due dates,

  • Log in to My Account,
  • Check the due date receipt you received at checkout or
  • Call the Member Services Desk at 630/393-1171 x100.

Are all fees going away?
No. You will still be charged for lost, damaged or incomplete items.

What incentive do members have to return their materials?
Borrowing and other library privileges will be suspended when an item is 14 days overdue. Privileges will be reinstated when the item is returned, renewed or paid for as lost.

What will happen if my items are overdue?
Although you will not be charged extended use fees, if your items are 14 days overdue your library card privileges will be suspended. Once the items are returned, renewed or paid for as lost your privileges will be reinstated.

Are there any other policy changes I should know about?
Yes. A few additional policy changes go into effect July 1:

  • DVDs will have a loan period of 2 weeks.
  • Current issues of magazines can be checked out.
  • Requested items will be held for 7 days.
  • WPLD items will be limited to 2 renewals.

Learn More About Fine Free Libraries

 View Our Library Policies

Curbside Pickup Service

 

8/4/20: Updated with mentions of Grab & Go Service and What Happens When I Place a Hold?

7/2/20: Updated with Servicio de Recogida en la Acera, debajo.

Note: Now that our library building is open for Grab & Go Service, you can come into the library to pick up the items you place on hold or use curbside pickup service as described below. Also see: What Happens When I Place a Hold?

We are excited to announce our Curbside Pickup service. WPLD cardholders can now request books and other library items for pick up.

How does Curbside Pickup service work?

The basics

  1. Request your items (see options below).
  2. Receive an email or phone call when your items are available.
  3. Call our Member Services Desk at 630/393-1171 x100 to schedule a pickup time.
  4. Come to the library to pick up your items at our lower level entrance during your scheduled pickup time.

Who can use curbside pickup service?

Curbside Pickup Service is for WPLD cardholders. We can’t provide materials to our reciprocal borrowers through curbside pickup service. Reciprocal borrowers are welcome to visit the library and borrow materials during Grab & Go Service hours.

Only WPLD items are available. The interlibrary loan system is currently suspended.

To request library items, you need a WPLD library card account in good standing. If there are any monetary blocks for extended use fees or lost/damaged items on your account, or if your library card has expired, then you will need to resolve these matters by calling our Member Services Desk at 630/393-1171 x100.

If you are a Warrenville Public Library District resident and don’t already have a library card, you can register by visiting our Member Services Desk or at Get a Library Card.

How can I request items?

• Place your items on hold through the library’s catalog. You will need your library card number and PIN (mmdd, 4-digit month and day of your birthdate).

• Call the library at 630/393-1171 x121 to speak to a staff member to put items on hold for you. If someone is unavailable to take your call, leave a voicemail message and we will respond as soon as we can.

• Send an email to curbside@warrenville.com with details about the items you are requesting (e.g., title, author). Include your first and last name and library card number so we can verify your library account. You will receive a response about the status of your request or if we have any questions.

• Complete a Discover Your Next Read form and we will make selections for you. You will receive an email response that includes our recommended selections and further instructions for you.

The following items are not currently available for curbside pickup because they require more in-depth cleaning than we can safely perform at this time:

• Science kits
• Discovery packs
• Board books
• Puzzles
• Some mobile devices: green screen, photo lights, photo tent/light box, projection screen and in-library use laptops

To request magazine issues, call the Adult Services Desk 630/393-1171 x121 or email curbside@warrenville.com.

How can I schedule a pick up time?

Once your items are ready, you will receive an email or phone call. You will then need to call our Member Services Desk to schedule a curbside pickup time: 630/393-1171 x100.

Effective Monday, June 22, we will be scheduling pickups on the following days and times:

• You will be asked to select a time for pickup within a 30-minute window during these times.
• Depending on the volume of requests, certain time slots may not be available.
• Pick up your items only during your scheduled time slot.

It is okay if a friend or neighbor picks up your items at your request, but only during the scheduled time.

Where do I pick up my items?

• Our Curbside Pickup Service is located at the library’s lower level entrance, accessible through our parking lot off of Mount St.
• All items will be on a table in the entryway.
• Items will be bagged and identified by last name.
• Once you’re at the table, look for your last name; touch and take only your bag(s).
• If driving, it’s okay to pull right up to the curb; park and exit your vehicle.
• Whether driving, walking or biking to pick up your items, please wear a face covering and look for tape markings on the ground to maintain social distancing, as there will be others picking up at the same time.
• Please observe the one-way direction of the parking lot and be aware of pedestrians.

If you are returning items on the same trip, put them in the RETURNS bin before picking up your new items.

What safety precautions regarding spread of Covid-19 have been put in place?
For the health and safety of our staff and library members, our entire curbside pickup and returns process has been developed to be as contact free as possible.

• Limited staff are working in the building at the same time.
• Staff report to work only if they are healthy.
• PPE and training on proper distancing and material handling has been provided to all staff.
• Workspaces are regularly cleaned.
• All returned items are quarantined for 7 days before they are checked in.

What about…?

I saw a message in the My Account section that says my book is ready to pick up.  Can I just pick it up anytime during curbside hours?
No. Please call our Member Services Desk to schedule your pickup time: 630/393-1171 x100.

What if I can’t come during my scheduled pick up time? What if I miss my scheduled pick up time?
As soon as you realize you can’t keep your scheduled time, please call our Member Services Desk to reschedule at 630/393-1171 x100. If you don’t pick up your items during the scheduled time, your order will be set aside. You will need to call us to reschedule your pick up.

What if I can’t get out of my car to pick up my items?
When we call to schedule your pick up time, please inform us if you are not able to leave your vehicle. We will ask you if you need us to place your items in your trunk or back seat. We will provide additional instructions over the phone.

We appreciate your patience as we work through this process. If you have additional questions about Curbside Pickup Service, please call our Member Services Desk at 630/393-1171 x100 or email curbside@warrenville.com.

Are you looking for information about returning library materials?
Visit wpld.info/returns.

Servicio de Recogida en la Acera
Nos da gusto anunciar nuestro servicio de Recogida en la Acera. Los miembros con tarjetas WPLD ahora pueden solicitar libros y otros artículos de la biblioteca para recogerlos en la acera.

¿Cómo funciona el servicio de recogida en la acera?
Básicos
1. Reserve sus artículos (vea las opciones a continuación).
2. Recibirá una llamada telefónica para citar un horario para recoger sus artículos.
3. Recoja sus artículos en nuestra entrada de nivel inferior durante el horario de recogida anteriormente citado.

¿Quién puede solicitar el Servicio de Recogida en la Acera?
El servicio de Recogida en la Acera es para los miembros con tarjetas WPLD. Desafortunadamente no podemos proporcionar materiales a nuestros prestatarios recíprocos.
Solo los artículos WPLD están disponibles. El sistema de préstamo interbibliotecario por el momento se mantiene suspendido.
Para solicitar artículos de la biblioteca, necesita una cuenta de tarjeta de biblioteca WPLD vigente. Si hay bloqueos monetarios debido a multas de uso extendido o artículos perdidos/dañados en su cuenta o si su tarjeta de la biblioteca ha caducado, deberá resolver estos asuntos llamando a nuestro Departamento de Servicios para Miembros al 630/393-1171 x100.
Si es residente del Distrito de la Biblioteca Pública de Warrenville y aún no tiene una tarjeta de la biblioteca, puede registrarse en línea: Obtener una Tarjeta de la Biblioteca.

¿Cómo puedo poner artículos bajo reserva?
• Reserve sus artículos a través del catálogo digital de la biblioteca. Necesitará su número de tarjeta de la biblioteca y su número PIN (mmdd, 4 dígitos, mes y día de su fecha de nacimiento).
• Contáctese con un miembro del personal de la biblioteca al 630/393-1171 x121 para reservar sus artículos. Si alguien no está disponible para atender su llamada, deje un breve mensaje de correo de voz y le responderemos lo más antes posible.
• Envíe un correo electrónico a curbside@warrenville.com con detalles sobre los artículos que solicita (por ejemplo, título, autor). Incluya su nombre y apellido y número de tarjeta de la biblioteca para que podamos verificar su cuenta. Recibirá una respuesta sobre el estado de su solicitud o si tenemos alguna pregunta.

• Complete el formulario Descubra Su Próximo Libro y haremos selecciones por usted. Recibirá una respuesta por correo electrónico que incluye nuestras recomendaciones y más instrucciones.

Los siguientes artículos no están disponibles por el momento bajo el servicio de Recogida en la Acera porque requieren una limpieza más profunda de la que podemos realizar de forma segura en este momento:
• Kits de ciencia
• Mochilas de descubrimiento
• Libros infantiles de tapa gruesa
• Rompecabezas
• Algunos dispositivos del menú móvil

Para reservar revistas, comuníquese con el Escritorio de Servicio a Adultos al 630/ 393-1171 x121 o envíe un correo electrónico a curbside@warrenville.com.

¿Cómo puedo citar mi horario para recoger mis artículos?
Una vez que sus artículos hayan sido retirados de nuestros estantes y añadidos a su cuenta, recibirá una llamada telefónica para citar su horario para recoger sus artículos. A partir del lunes 22 de junio, el servicio de Recogida en la Acera será citado en los siguientes días y horarios:
Lunes 10 am – 2 pm
Martes 2 pm – 6 pm
Miércoles 10 am – 2 pm
Jueves 2 pm – 6 pm
Viernes 10 am – 2 pm
Sábado 10 am – 2 pm

Se le pedirá que seleccione una hora para la recolección dentro de una ventana de 30 minutos durante estos horarios.
• Dependiendo del volumen de solicitudes, ciertos intervalos de tiempo pueden no estar disponibles.
• Recoja sus artículos solo durante su horario citado.

Espere nuestra llamada para citar una hora para recoger sus artículos si ve el siguiente mensaje en su cuenta:

Un amigo o vecino puede recoger sus artículos sin problema, pero solo durante el horario citado.

¿Dónde recojo mis artículos?
• Nuestro servicio de Recogida en la Acera se encuentra en la entrada del nivel inferior de la biblioteca, accesible a través de nuestro estacionamiento en Mount St.
• Todos los artículos estarán en una mesa en la entrada.
• Los artículos serán empaquetados e identificados por apellido.
• Una vez que esté en la mesa, busque su apellido; toque y tome solo su(s) bolsa(s).
• Si maneja, puede acercarse a la acera; estacione y salga de su vehículo.
• Ya sea que conduzca, camine o ande en bicicleta para recoger sus artículos, use una máscara y busque señales en el suelo para mantener el distanciamiento social ya que habrá otros que recojan al mismo tiempo.
• Observe la dirección unidireccional del estacionamiento y esté atento a los peatones.

Si está devolviendo artículos en el mismo viaje, colóquelos en el contenedor de RETURNS (devoluciones) antes de recoger sus artículos.

¿Qué precauciones de seguridad se han establecido con respecto a la propagación de Covid-19?
Para la salud y seguridad de nuestro personal y miembros de la biblioteca, todo nuestro proceso de Recogida en la Acera y Devolución en la Acera se ha desarrollado para que sea lo más libre de contacto posible.
• Un personal limitado trabaja en el edificio al mismo tiempo.
• El personal se reporta a trabajar solo si está sano.
• Se ha distribuido EPP y capacitación sobre distanciamiento adecuado y manejo de materiales a todo el personal.
• Los espacios de trabajo se limpian regularmente.
• Todos los artículos devueltos se ponen en cuarentena durante 7 días antes de procesarse.

Información adicional
¿Cuánto tiempo tardará en llamarme para citar un horario para recoger mis artículos?
Trabajaremos lo más rápido posible para preparar sus materiales. Anticipamos citar su horario dentro de los 3 días después de recibir su solicitud si los artículos están disponibles. Si tiene alguna pregunta sobre sus artículos, llame a nuestro Servicios para Miembros al 630/393-1171 x100 o envíe un correo electrónico a curbside@warrenville.com.

Vi un mensaje en la sección Mi Cuenta que dice que mi libro está listo para recoger, pero no recibí una llamada. ¿Puedo recogerlo en cualquier momento?
No. Los artículos en Mi cuenta con el mensaje “Listo para recoger” requieren un procesamiento adicional. Le llamaremos para citar su horario cuando los artículos estén completamente listos.

¿Qué sucede si no puedo venir durante el horario de recogida citado? ¿Qué pasa si pierdo cita?
Tan pronto como se dé cuenta de que no puede cumplir con su cita, llame a nuestro departamento de Servicios para Miembros para reprogramarla al 630/393-1171 x100. Si no recoge sus artículos durante el tiempo programado, su pedido será anulado. Deberá llamarnos para reprogramar su cita.

¿Qué sucede si no puedo salir de mi automóvil para recoger mis artículos?
Cuando llamemos para citar su horario, infórmenos si no puede salir de su vehículo. Le preguntaremos si necesita que coloquemos sus artículos en su maletero o asiento trasero. Le proporcionaremos instrucciones adicionales por teléfono.

Agradecemos su paciencia mientras trabajamos en este proceso. Si tiene preguntas adicionales sobre el Servicio de Recogida en la Acera, llame a nuestro departamento de Servicios para Miembro al 630/393-1171 x100 o envíe un correo electrónico a curbside@warrenville.com.

Return Your Library Materials

7/27/20: Updated with returns accepted inside the library during Grab & Go hours.

7/10/20: Updated with return science kits and mobile devices to bin under curbside pickup table.

7/2/20: Updated with change from materials being quarantined for 7 days to 3 days.

6/9/20: Updated with photo and “Es hora de regresar sus artículos,” debajo.

It’s time to check your house for library books, DVDs, CDs, magazines, puzzles, discovery packs, science kits and mobile menu items. We want them back!

Beginning Monday, June 8, we will be accepting library materials that were checked out before the closure.

Return items only on these specified days and times:

Over 9,000 items were checked out from our library in February and March. In order to handle this volume of materials in accordance with prevailing safety standards, we have established the following process:

  • Return items only during days and times noted above.
  • Return items only to the specially-designated bin near the lower level entrance.  During inclement weather, return containers may be located just inside the lower level doors. Beginning July 27 during Grab & Go hours, you can also return items inside the library to the large bin located near the existing return slots between the self-checkout station and the vending café.
  • Return science kits and mobile devices to the bin under our curbside pickup table at the lower level entrance.
  • Wear a face covering for your safety and ours.
  • Maintain a social distance of 6 feet as you approach the bin.
  • If you drive to the library, it is okay to pull up to the curb where the return bin is located. Only one person should exit the vehicle to return items. Please observe the one-way direction of the parking lot and be aware of pedestrians.
  • Our usual outdoor book returns remain closed. Please do not leave materials anywhere on our property other than in the designated bin during specified return times. You may be responsible for the value of the items should any damage or loss occur.
  • To ensure the safe handling of all materials, returned items will be placed in quarantine for 3 days and will remain on your library account until they are checked in. No fines or fees will accrue on your account.

If you have any questions, please call Member Services at 630/393-1171 x100.

Are you looking for information about curbside pickup?
Visit wpld.info/curbside.

Es hora de regresar sus artículos

Es hora de revisar su hogar en busca de libros de la biblioteca, DVD, CD, revistas, rompecabezas, kits de descubrimiento, kits de ciencia y artículos móviles. ¡Nos gustaría tenerlos de vuelta!
A partir del lunes 8 de junio, aceptaremos artículos de la biblioteca que fueron retirados bajo préstamo antes del cierre.

Devuelva los artículos solo en los siguientes días y horarios específicos:

Lunes 10 am – 2 pm
Martes 2 pm – 6 pm
Miércoles 10 am – 2 pm
Jueves 2 pm – 6 pm
Viernes 10 am – 2 pm
Sábado 10 am – 2 pm

Más de 9,000 artículos fueron prestados por nuestra biblioteca durante febrero y marzo. Para administrar la devolución de este volumen de artículos de acuerdo con las normas de seguridad vigentes, hemos establecido el siguiente proceso:

• Devuelva los artículos sólo durante los días y horarios indicados anteriormente.
• Devuelva los artículos solo al contenedor especialmente designado cerca de la entrada del nivel bajo. Durante las inclemencias del tiempo, los contenedores de retorno pueden ubicarse justo dentro de las puertas de nivel inferior.
• Porte una máscara facial para su seguridad y la nuestra.
• Mantenga una distancia social de 6 pies cuando se acerque al contenedor.
• Si conduce a la biblioteca, puede detenerse enfrente de la acera donde se encuentra el contenedor de retorno. Solo una persona debe salir del vehículo para devolver los artículos. Observe la dirección unidireccional del estacionamiento y esté atento a los peatones.
• Los buzones de retorno de libros al aire libre habituales permanecen cerrados. No deje artículos en ningún lugar de nuestra propiedad que no sea en el contenedor designado durante los tiempos de devolución especificados. Usted puede ser responsable del valor de los artículos en caso de que ocurra algún daño o pérdida.
• Para garantizar la administración segura de todos nuestros artículos, estos serán colocados en cuarentena y permanecerán en su cuenta de la biblioteca durante al menos 3 días antes de que aparezcan devueltos en su cuenta. No se acumularán multas ni cargos en su cuenta durante este tiempo.

Si tiene alguna pregunta, llame a Servicios para Miembros al 630/393-1171 x100.

 

 

Concerts on the Commons 2020 Postponed

We continue to monitor our region’s progress moving through the phases of Restore Illinois. Although our area is expected to enter Phase 3 this week, gatherings in Phase 3 are limited to 10 or fewer people. This has led us to postpone the start of our summer concert series. No concerts will be held in June. We are working with the June bands to reschedule their performances for Wednesday evenings in September.

An announcement about the July concerts will be made the week of June 22.

Curbside: Not a One-Size-Fits-All Solution for Libraries

Yes, we know other libraries are beginning to offer curbside. Yes, we know you are anxious to get your hands on new library materials. Yes, we know you want to return everything you checked out in March.

Do we want to offer curbside? Yes. Do we want to be able to open our book returns? Yes. Do we want to give you access to our computers, our copier and our fax machine? Yes. Do we miss you? Yes, yes, one thousand times yes!

As some libraries begin to offer curbside service, we want you to know some of our thoughts regarding why we are not in a position to offer curbside service at this time.

  • We are abiding by the Governor’s stay-at-home order.
  • We are not an “essential” service according to the Governor’s executive orders. Other libraries offering curbside are considered “essential government services” for a variety of reasons. For instance, they might be part of a City government that has deemed them essential. Warrenville Library’s Board of Trustees will discuss essential library services at its May 20, 2020 meeting. You are welcome to submit comments and listen to the meeting. View the meeting agenda and information packet. The agenda includes instructions for submitting public comment and accessing the meeting.
  • We do not have sufficient PPE (masks, gloves, hand sanitizer, disinfectant) to ensure the safety of our staff and our cardholders. We are purchasing what we can as it becomes available. We did not purchase these supplies earlier because we did not want to compete with hospitals, health care facilities and first responders who desperately needed these items in the initial weeks of pandemic response.
  • We are monitoring information from a research collaboration that will inform us of best recommended practices to reduce the risk of transmission of COVID-19 in the delivery or use of library materials. Initially other sources advised us a 24-hour quarantine of library materials was sufficient. Then we heard three days. The most recent information suggests seven days. As you know, information is changing rapidly. We are doing our best to keep up. Just when we think we have a plan, something changes and we have to go back to the drawing board. Learn more about the study
  • The decisions we make are as much about the health of our community as they are about the health of our staff. Retail stores and restaurants were given the go-ahead to do curbside pickup with specific guidance from the State of Illinois. Unlike retail stores and restaurants that have one-way transactions (you pick it up, you take it home), libraries have two-way transactions (you pick it up, you take it home, you bring it back … and then we send that material out to someone else). Because we circulate materials to many individuals and families, we are being especially cautious as we consider curbside options. We have no specific guidance from the State about the precautions needed to resume library services.
  • We have fewer than 30 employees. More than half of our employees are at higher risk for serious illness if infected by the virus. We want to do everything we can to mitigate the risk of exposure.

We understand you have questions why the Warrenville Library is not offering curbside service. Different libraries have different resources and make decisions based on many factors that are unique to their organizations and communities. This is not a one-size-fits-all situation. We are in constant contact with neighboring libraries and we are learning from their experiences. We are planning to offer curbside service beginning sometime in June – but only if we are confident we can do so safely. As much as we would like to offer curbside service, we are not yet in a position to do so. When we are ready, you will know and we will celebrate that milestone together!

WPLD Remains Closed

Governor Pritzker’s extension of the stay-at-home order means the Library will remain closed through at least May 30. Due dates for all materials have been extended to June 30, 2020. We are not accepting returns at this time.

You may be wondering why the library is not offering curbside or no-contact service. The borrow and return cycle for library materials is unlike the purchase and consume (or keep) cycle for restaurants and retail establishments. We are waiting for the results of a study commissioned by the Institute of Museum and Library Services to understand how this highly contagious virus behaves on library materials. This research will guide us in developing plans to reopen our book returns and resume checking out materials in a manner that is safe for you and our staff.

Here are a few links to access library content and services while our building is closed:

Get a library card

eBooks & eMedia

Online learning databases

If you would like a reading recommendation or help with a research or reference question, you can email a librarian Monday–Friday, 9:30 am–5 pm: adultservices@warrenville.com.