Curbside Pickup Service

7/2/20: Updated with Servicio de Recogida en la Acera, debajo.

We are excited to announce our Curbside Pickup service. WPLD cardholders can now request books and other library items for pick up.

How does Curbside Pickup service work?

The basics
1. Request your items (see options below).
2. Get a phone call to schedule a pick up time.
3. Come to the library to pick up your items at our lower level entrance during your scheduled pick up time.

Who can use curbside pickup service?

Curbside Pickup Service is for WPLD cardholders. We can’t provide materials to our reciprocal borrowers.

Only WPLD items are available. The interlibrary loan system is currently suspended.

To request library items, you need a WPLD library card account in good standing. If there are any monetary blocks for extended use fees or lost/damaged items on your account, or if your library card has expired, then you will need to resolve these matters by calling our Member Services Desk at 630/393-1171 x100.

If you are a Warrenville Public Library District resident and don’t already have a library card, you can register at Get a Library Card.

How can I request items?

• Place your items on hold through the library’s catalog. You will need your library card number and PIN (mmdd, 4-digit month and day of your birthdate).

• Call the library at 630/393-1171 x121 to speak to a staff member to put items on hold for you. If someone is unavailable to take your call, leave a voicemail message and we will respond as soon as we can.

• Send an email to curbside@warrenville.com with details about the items you are requesting (e.g., title, author). Include your first and last name and library card number so we can verify your library account. You will receive a response about the status of your request or if we have any questions.

• Complete a Discover Your Next Read form and we will make selections for you. You will receive an email response that includes our recommended selections and further instructions for you.

The following items are not currently available for curbside pickup because they require more in-depth cleaning than we can safely perform at this time:

• Science kits
• Discovery packs
• Board books
• Puzzles
• Some mobile menu items

To request magazine issues, call the Adult Services Desk 630/393-1171 x121 or email curbside@warrenville.com.

How can I schedule a pick up time?

Once your items have been pulled from our shelves and checked out to your account, you will receive a phone call to schedule a pick up time. Effective Monday, June 22, we will be scheduling pickups on the following days and times:

• You will be asked to select a time for pickup within a 30-minute window during these times.
• Depending on the volume of requests, certain time slots may not be available.
• Pick up your items only during your scheduled time slot.

Wait for our call to schedule a pick up time if you see the following message on your account:

It is okay if a friend or neighbor picks up your items at your request, but only during the scheduled time.

Where do I pick up my items?

• Our Curbside Pickup Service is located at the library’s lower level entrance, accessible through our parking lot off of Mount St.
• All items will be on a table in the entryway.
• Items will be bagged and identified by last name.
• Once you’re at the table, look for your last name; touch and take only your bag(s).
• If driving, it’s okay to pull right up to the curb; park and exit your vehicle.
• Whether driving, walking or biking to pick up your items, please wear a face covering and look for tape markings on the ground to maintain social distancing, as there will be others picking up at the same time.
• Please observe the one-way direction of the parking lot and be aware of pedestrians.

If you are returning items on the same trip, put them in the RETURNS bin before picking up your new items.

What safety precautions regarding spread of Covid-19 have been put in place?
For the health and safety of our staff and library members, our entire curbside pickup and returns process has been developed to be as contact free as possible.

• Limited staff are working in the building at the same time.
• Staff report to work only if they are healthy.
• PPE and training on proper distancing and material handling has been provided to all staff.
• Workspaces are regularly cleaned.
• All returned items are quarantined for 7 days before they are checked in.

What about…?

How long will it take for you to call me to schedule a pick up?
We will work as fast as we can to prepare your materials. We anticipate calling you within 3 business days of when you make your request if the items are available. If you have any questions about your items, call our Member Services Desk at 630/393-1171 x100 or email curbside@warrenville.com.

I saw a message in the My Account section that says my book is ready to pick up but I didn’t receive a call. Can I just pick it up anytime?
No. Item(s) in My Account with the message “Ready for Pickup” require further processing. We will call to schedule your pick up time when item(s) are completely ready.

What if I can’t come during my scheduled pick up time? What if I miss my scheduled pick up time?
As soon as you realize you can’t keep your scheduled time, please call our Member Services Desk to reschedule at 630/393-1171 x100. If you don’t pick up your items during the scheduled time, your order will be set aside. You will need to call us to reschedule your pick up.

What if I can’t get out of my car to pick up my items?
When we call to schedule your pick up time, please inform us if you are not able to leave your vehicle. We will ask you if you need us to place your items in your trunk or back seat. We will provide additional instructions over the phone.

We appreciate your patience as we work through this process. If you have additional questions about Curbside Pickup Service, please call our Member Services Desk at 630/393-1171 x100 or email curbside@warrenville.com.

Are you looking for information about returning library materials?
Visit wpld.info/returns.

Servicio de Recogida en la Acera
Nos da gusto anunciar nuestro servicio de Recogida en la Acera. Los miembros con tarjetas WPLD ahora pueden solicitar libros y otros artículos de la biblioteca para recogerlos en la acera.

¿Cómo funciona el servicio de recogida en la acera?
Básicos
1. Reserve sus artículos (vea las opciones a continuación).
2. Recibirá una llamada telefónica para citar un horario para recoger sus artículos.
3. Recoja sus artículos en nuestra entrada de nivel inferior durante el horario de recogida anteriormente citado.

¿Quién puede solicitar el Servicio de Recogida en la Acera?
El servicio de Recogida en la Acera es para los miembros con tarjetas WPLD. Desafortunadamente no podemos proporcionar materiales a nuestros prestatarios recíprocos.
Solo los artículos WPLD están disponibles. El sistema de préstamo interbibliotecario por el momento se mantiene suspendido.
Para solicitar artículos de la biblioteca, necesita una cuenta de tarjeta de biblioteca WPLD vigente. Si hay bloqueos monetarios debido a multas de uso extendido o artículos perdidos/dañados en su cuenta o si su tarjeta de la biblioteca ha caducado, deberá resolver estos asuntos llamando a nuestro Departamento de Servicios para Miembros al 630/393-1171 x100.
Si es residente del Distrito de la Biblioteca Pública de Warrenville y aún no tiene una tarjeta de la biblioteca, puede registrarse en línea: Obtener una Tarjeta de la Biblioteca.

¿Cómo puedo poner artículos bajo reserva?
• Reserve sus artículos a través del catálogo digital de la biblioteca. Necesitará su número de tarjeta de la biblioteca y su número PIN (mmdd, 4 dígitos, mes y día de su fecha de nacimiento).
• Contáctese con un miembro del personal de la biblioteca al 630/393-1171 x121 para reservar sus artículos. Si alguien no está disponible para atender su llamada, deje un breve mensaje de correo de voz y le responderemos lo más antes posible.
• Envíe un correo electrónico a curbside@warrenville.com con detalles sobre los artículos que solicita (por ejemplo, título, autor). Incluya su nombre y apellido y número de tarjeta de la biblioteca para que podamos verificar su cuenta. Recibirá una respuesta sobre el estado de su solicitud o si tenemos alguna pregunta.

• Complete el formulario Descubra Su Próximo Libro y haremos selecciones por usted. Recibirá una respuesta por correo electrónico que incluye nuestras recomendaciones y más instrucciones.

Los siguientes artículos no están disponibles por el momento bajo el servicio de Recogida en la Acera porque requieren una limpieza más profunda de la que podemos realizar de forma segura en este momento:
• Kits de ciencia
• Mochilas de descubrimiento
• Libros infantiles de tapa gruesa
• Rompecabezas
• Algunos dispositivos del menú móvil

Para reservar revistas, comuníquese con el Escritorio de Servicio a Adultos al 630/ 393-1171 x121 o envíe un correo electrónico a curbside@warrenville.com.

¿Cómo puedo citar mi horario para recoger mis artículos?
Una vez que sus artículos hayan sido retirados de nuestros estantes y añadidos a su cuenta, recibirá una llamada telefónica para citar su horario para recoger sus artículos. A partir del lunes 22 de junio, el servicio de Recogida en la Acera será citado en los siguientes días y horarios:
Lunes 10 am – 2 pm
Martes 2 pm – 6 pm
Miércoles 10 am – 2 pm
Jueves 2 pm – 6 pm
Viernes 10 am – 2 pm
Sábado 10 am – 2 pm

Se le pedirá que seleccione una hora para la recolección dentro de una ventana de 30 minutos durante estos horarios.
• Dependiendo del volumen de solicitudes, ciertos intervalos de tiempo pueden no estar disponibles.
• Recoja sus artículos solo durante su horario citado.

Espere nuestra llamada para citar una hora para recoger sus artículos si ve el siguiente mensaje en su cuenta:

Un amigo o vecino puede recoger sus artículos sin problema, pero solo durante el horario citado.

¿Dónde recojo mis artículos?
• Nuestro servicio de Recogida en la Acera se encuentra en la entrada del nivel inferior de la biblioteca, accesible a través de nuestro estacionamiento en Mount St.
• Todos los artículos estarán en una mesa en la entrada.
• Los artículos serán empaquetados e identificados por apellido.
• Una vez que esté en la mesa, busque su apellido; toque y tome solo su(s) bolsa(s).
• Si maneja, puede acercarse a la acera; estacione y salga de su vehículo.
• Ya sea que conduzca, camine o ande en bicicleta para recoger sus artículos, use una máscara y busque señales en el suelo para mantener el distanciamiento social ya que habrá otros que recojan al mismo tiempo.
• Observe la dirección unidireccional del estacionamiento y esté atento a los peatones.

Si está devolviendo artículos en el mismo viaje, colóquelos en el contenedor de RETURNS (devoluciones) antes de recoger sus artículos.

¿Qué precauciones de seguridad se han establecido con respecto a la propagación de Covid-19?
Para la salud y seguridad de nuestro personal y miembros de la biblioteca, todo nuestro proceso de Recogida en la Acera y Devolución en la Acera se ha desarrollado para que sea lo más libre de contacto posible.
• Un personal limitado trabaja en el edificio al mismo tiempo.
• El personal se reporta a trabajar solo si está sano.
• Se ha distribuido EPP y capacitación sobre distanciamiento adecuado y manejo de materiales a todo el personal.
• Los espacios de trabajo se limpian regularmente.
• Todos los artículos devueltos se ponen en cuarentena durante 7 días antes de procesarse.

Información adicional
¿Cuánto tiempo tardará en llamarme para citar un horario para recoger mis artículos?
Trabajaremos lo más rápido posible para preparar sus materiales. Anticipamos citar su horario dentro de los 3 días después de recibir su solicitud si los artículos están disponibles. Si tiene alguna pregunta sobre sus artículos, llame a nuestro Servicios para Miembros al 630/393-1171 x100 o envíe un correo electrónico a curbside@warrenville.com.

Vi un mensaje en la sección Mi Cuenta que dice que mi libro está listo para recoger, pero no recibí una llamada. ¿Puedo recogerlo en cualquier momento?
No. Los artículos en Mi cuenta con el mensaje “Listo para recoger” requieren un procesamiento adicional. Le llamaremos para citar su horario cuando los artículos estén completamente listos.

¿Qué sucede si no puedo venir durante el horario de recogida citado? ¿Qué pasa si pierdo cita?
Tan pronto como se dé cuenta de que no puede cumplir con su cita, llame a nuestro departamento de Servicios para Miembros para reprogramarla al 630/393-1171 x100. Si no recoge sus artículos durante el tiempo programado, su pedido será anulado. Deberá llamarnos para reprogramar su cita.

¿Qué sucede si no puedo salir de mi automóvil para recoger mis artículos?
Cuando llamemos para citar su horario, infórmenos si no puede salir de su vehículo. Le preguntaremos si necesita que coloquemos sus artículos en su maletero o asiento trasero. Le proporcionaremos instrucciones adicionales por teléfono.

Agradecemos su paciencia mientras trabajamos en este proceso. Si tiene preguntas adicionales sobre el Servicio de Recogida en la Acera, llame a nuestro departamento de Servicios para Miembro al 630/393-1171 x100 o envíe un correo electrónico a curbside@warrenville.com.

Return Your Library Materials

7/2/20: Updated with change from materials being quarantined for 7 days to 3 days.

6/9/20: Updated with photo and “Es hora de regresar sus artículos,” debajo.

It’s time to check your house for library books, DVDs, CDs, magazines, puzzles, discovery packs, science kits and mobile menu items. We want them back!

Beginning Monday, June 8, we will be accepting library materials that were checked out before the closure.

Return items only on these specified days and times:

Over 9,000 items were checked out from our library in February and March. In order to handle this volume of materials in accordance with prevailing safety standards, we have established the following process:

  • Return items only during days and times noted above.
  • Return items only to the specially-designated bin near the lower level entrance.  During inclement weather, return containers may be located just inside the lower level doors.
  • Wear a face covering for your safety and ours.
  • Maintain a social distance of 6 feet as you approach the bin.
  • If you drive to the library, it is okay to pull up to the curb where the return bin is located. Only one person should exit the vehicle to return items. Please observe the one-way direction of the parking lot and be aware of pedestrians.
  • Our usual outdoor book returns remain closed. Please do not leave materials anywhere on our property other than in the designated bin during specified return times. You may be responsible for the value of the items should any damage or loss occur.
  • To ensure the safe handling of all materials, returned items will be placed in quarantine for 3 days and will remain on your library account before they are checked in. No fines or fees will accrue on your account.

If you have any questions, please call Member Services at 630/393-1171 x100.

Are you looking for information about curbside pickup?
Visit wpld.info/curbside.

Es hora de regresar sus artículos

Es hora de revisar su hogar en busca de libros de la biblioteca, DVD, CD, revistas, rompecabezas, kits de descubrimiento, kits de ciencia y artículos móviles. ¡Nos gustaría tenerlos de vuelta!
A partir del lunes 8 de junio, aceptaremos artículos de la biblioteca que fueron retirados bajo préstamo antes del cierre.

Devuelva los artículos solo en los siguientes días y horarios específicos:

Lunes 10 am – 2 pm
Martes 2 pm – 6 pm
Miércoles 10 am – 2 pm
Jueves 2 pm – 6 pm
Viernes 10 am – 2 pm
Sábado 10 am – 2 pm

Más de 9,000 artículos fueron prestados por nuestra biblioteca durante febrero y marzo. Para administrar la devolución de este volumen de artículos de acuerdo con las normas de seguridad vigentes, hemos establecido el siguiente proceso:

• Devuelva los artículos sólo durante los días y horarios indicados anteriormente.
• Devuelva los artículos solo al contenedor especialmente designado cerca de la entrada del nivel bajo. Durante las inclemencias del tiempo, los contenedores de retorno pueden ubicarse justo dentro de las puertas de nivel inferior.
• Porte una máscara facial para su seguridad y la nuestra.
• Mantenga una distancia social de 6 pies cuando se acerque al contenedor.
• Si conduce a la biblioteca, puede detenerse enfrente de la acera donde se encuentra el contenedor de retorno. Solo una persona debe salir del vehículo para devolver los artículos. Observe la dirección unidireccional del estacionamiento y esté atento a los peatones.
• Los buzones de retorno de libros al aire libre habituales permanecen cerrados. No deje artículos en ningún lugar de nuestra propiedad que no sea en el contenedor designado durante los tiempos de devolución especificados. Usted puede ser responsable del valor de los artículos en caso de que ocurra algún daño o pérdida.
• Para garantizar la administración segura de todos nuestros artículos, estos serán colocados en cuarentena y permanecerán en su cuenta de la biblioteca durante al menos 3 días antes de que aparezcan devueltos en su cuenta. No se acumularán multas ni cargos en su cuenta durante este tiempo.

Si tiene alguna pregunta, llame a Servicios para Miembros al 630/393-1171 x100.

 

 

Concerts on the Commons 2020 Postponed

We continue to monitor our region’s progress moving through the phases of Restore Illinois. Although our area is expected to enter Phase 3 this week, gatherings in Phase 3 are limited to 10 or fewer people. This has led us to postpone the start of our summer concert series. No concerts will be held in June. We are working with the June bands to reschedule their performances for Wednesday evenings in September.

An announcement about the July concerts will be made the week of June 22.

Curbside: Not a One-Size-Fits-All Solution for Libraries

Yes, we know other libraries are beginning to offer curbside. Yes, we know you are anxious to get your hands on new library materials. Yes, we know you want to return everything you checked out in March.

Do we want to offer curbside? Yes. Do we want to be able to open our book returns? Yes. Do we want to give you access to our computers, our copier and our fax machine? Yes. Do we miss you? Yes, yes, one thousand times yes!

As some libraries begin to offer curbside service, we want you to know some of our thoughts regarding why we are not in a position to offer curbside service at this time.

  • We are abiding by the Governor’s stay-at-home order.
  • We are not an “essential” service according to the Governor’s executive orders. Other libraries offering curbside are considered “essential government services” for a variety of reasons. For instance, they might be part of a City government that has deemed them essential. Warrenville Library’s Board of Trustees will discuss essential library services at its May 20, 2020 meeting. You are welcome to submit comments and listen to the meeting. View the meeting agenda and information packet. The agenda includes instructions for submitting public comment and accessing the meeting.
  • We do not have sufficient PPE (masks, gloves, hand sanitizer, disinfectant) to ensure the safety of our staff and our cardholders. We are purchasing what we can as it becomes available. We did not purchase these supplies earlier because we did not want to compete with hospitals, health care facilities and first responders who desperately needed these items in the initial weeks of pandemic response.
  • We are monitoring information from a research collaboration that will inform us of best recommended practices to reduce the risk of transmission of COVID-19 in the delivery or use of library materials. Initially other sources advised us a 24-hour quarantine of library materials was sufficient. Then we heard three days. The most recent information suggests seven days. As you know, information is changing rapidly. We are doing our best to keep up. Just when we think we have a plan, something changes and we have to go back to the drawing board. Learn more about the study
  • The decisions we make are as much about the health of our community as they are about the health of our staff. Retail stores and restaurants were given the go-ahead to do curbside pickup with specific guidance from the State of Illinois. Unlike retail stores and restaurants that have one-way transactions (you pick it up, you take it home), libraries have two-way transactions (you pick it up, you take it home, you bring it back … and then we send that material out to someone else). Because we circulate materials to many individuals and families, we are being especially cautious as we consider curbside options. We have no specific guidance from the State about the precautions needed to resume library services.
  • We have fewer than 30 employees. More than half of our employees are at higher risk for serious illness if infected by the virus. We want to do everything we can to mitigate the risk of exposure.

We understand you have questions why the Warrenville Library is not offering curbside service. Different libraries have different resources and make decisions based on many factors that are unique to their organizations and communities. This is not a one-size-fits-all situation. We are in constant contact with neighboring libraries and we are learning from their experiences. We are planning to offer curbside service beginning sometime in June – but only if we are confident we can do so safely. As much as we would like to offer curbside service, we are not yet in a position to do so. When we are ready, you will know and we will celebrate that milestone together!

WPLD Remains Closed

Governor Pritzker’s extension of the stay-at-home order means the Library will remain closed through at least May 30. Due dates for all materials have been extended to June 30, 2020. We are not accepting returns at this time.

You may be wondering why the library is not offering curbside or no-contact service. The borrow and return cycle for library materials is unlike the purchase and consume (or keep) cycle for restaurants and retail establishments. We are waiting for the results of a study commissioned by the Institute of Museum and Library Services to understand how this highly contagious virus behaves on library materials. This research will guide us in developing plans to reopen our book returns and resume checking out materials in a manner that is safe for you and our staff.

Here are a few links to access library content and services while our building is closed:

Get a library card

eBooks & eMedia

Online learning databases

If you would like a reading recommendation or help with a research or reference question, you can email a librarian Monday–Friday, 9:30 am–5 pm: adultservices@warrenville.com.

 

 

Library Closed Until Further Notice to Prevent COVID-19 Spread

Featured

UPDATE (June 17, 2020) — The Library building remains closed to the public. Library staff are working in the building to coordinate returns and curbside pickup. We are monitoring voice mail (630/393-1171) and email Monday through Saturday, 9:30 am-5 pm. Email adultservices@warrenville.com or youthservices@warrenville.com to request items, get reading recommendations and get assistance with research. Email memberservices@warrenville.com if you have questions about your library account. Email curbside@warrenville.com if you have questions about curbside pickup.

Learn about returning your library materials: wpld.info/returns

Learn about curbside pickup: wpld.info/curbside

ORIGINAL POST (March 16, 2020) — Warrenville Public Library is closed until further notice, effective Monday, March 16 at noon. Closing the library was a difficult decision, as we know many of you rely on the library for research, education, entertainment and technology. However, the library stands in support of all efforts to minimize the spread of COVID-19.

Watch a message from Library Director Sandy Whitmer.

Adjustments to our usual timelines regarding return of library materials are as follows:

As of Friday, April 24, due dates for ALL materials have been extended through June 30. You do not need to renew any materials through June 30.

All library book returns are closed; do not return any materials in the drive-up or walk-up book returns in the lower level parking lot.

No late fees will accrue during this closure.

WPLD cardholders can access downloadable, streaming or online resources at warrenville.com under the Reading and Research tabs or through these links:

eBooks | eAudiobooks | Movies | Music | Magazines | Online databases

When accessing these resources, have your library card number and PIN handy. Your PIN is your 4-digit birth month and day (mmdd).

Although the library building will be closed, some staff members may be onsite for limited hours. If you have questions, call our main number at 630/393-1171 and leave a message or visit the Contact Us page and email our management team.

Updates about when the library will reopen and timeline for return of materials will be posted here.

At this time, we also plan to post updates and provide information about accessing online library resources on Facebook, Twitter and Instagram.

Please visit one of these sites for more information about Coronavirus (COVID-19):

Centers for Disease Control and Prevention
Illinois Department of Public Health
DuPage County Health Department

If you have general questions, please call the Illinois COVID-19 hotline via phone at 1-800-889-3931 or send an email to DPH.SICK@ILLINOIS.GOV.